Knowledge
Company knowledge that keeps its receipts
Facts are extracted from the tools you already use and stored as typed entries, each pointing back at the message, document or record it came from.
The problem
A wiki goes stale because keeping it current is nobody's job
Documentation is written for a person reading top to bottom, and it rots the moment the thing it describes changes. Meanwhile the current answer does exist, in a thread from Tuesday that nobody will ever find again.
Refunds above $500 need a second approver. Anything under $500 the support lead can issue directly.
#leadershipPricing call, 12 Aug
Refund policyUpdated 14 Aug
Ops syncMeeting notes
Supersedes an earlier $250 threshold from June.
What it does
Extracted, not written
Decisions, policies, processes, ownership and open questions are pulled out of what your company already produces.
Sourced
Every entry carries its evidence, so an answer can show the thread or document it came from rather than asking to be believed.
Reconciled
When a fact changes, the old version is marked superseded rather than quietly overwritten, and conflicts are recorded as conflicts.
What happens to the raw content
Extracted knowledge is what persists. The source material does not.
- Source content is purged on a rolling 90-day cycle
- Conversation transcripts synced from an AI client are discarded as soon as knowledge has been extracted
- A human correction wins permanently and is never undone by reprocessing
- Entries can be scoped to one person, a department, a room, or everyone, and the check runs when they are read
The rest of it
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Connect your tools, and every agent you already use starts the day knowing how your company actually works.